FAQ


PAYMENT

How do I pay for my order? Is it secure?
Our checkout process uses Shopify Payments or PayPal, two of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as Shopify or PayPal.

We accept Visa, Mastercard, Discover, American Express and Diners Club which adds another layer of protection. So all in, your order and your information is super secure!

SHIPPING

What are my shipping options?

We offer standard shipping world-wide. The shipping price ranges from a flat-fee (if the product has a special sale) to FREE for non-sales event items.

    How long will it take to receive my order?

    Our shipping times are us follows.

    • For the USA (including Hawaii and Alaska): you should receive your order within 2-4 weeks of placing it.
    • For everywhere else: you should receive your order within 3-6 weeks of placing it. The wide range is due to different policies of customs clearance in different countries. Most of our customers get their order within 4 weeks!

    We are a small, independent company so these are guidelines not hard and fast rules! Just contact us if you need an update estimated time of arrival for your order.

      AFTER ORDERING

      I placed an order with Nalai & Co. Can I see its status?

      First off, thank you for ordering with us!

      Secondly, YES! You can check the status of the order yourself. Just go to the Track Order page. Input your email and order number which can find in the order confirmation email. Voila, you should have your order status!

      If your order is not showing up or you have more questions/concerns regarding your shipped order, just email us at info@nalaiandco.com.

      Note: You can track your order after it has been fulfilled and shipped out!

      What is this store's exchange policy?

      FOR MOST PRODUCTS: we offer a 15 day exchange policy. If you would like to exchange your product just email us and we will provide you with a return address. Please note, you are responsible for return costs.

      Please note, any product which has intimate/health usage (shape-wear, exfoliators) are not covered due to hygiene concerns.

      We STRONGLY recommend looking at the sizing guidelines outlines in the product description before purchasing.  

      What is this store's return policy?

      FOR MOST PRODUCTS: we offer a 15 day return policy. If you would like to return your product just email us and we will provide you with a return address. Please note, you are responsible for return costs.

      Please note, any product which has intimate/health usage (shape-wear, exfoliators) are not covered due to hygiene concerns.

      We STRONGLY recommend looking at the sizing guidelines outlines in the product description before purchasing.  

      My order hasn’t arrived yet, what do I do?

      If it is beyond the estimated shipping times since you have placed your order, just email us with your order number at info@nalaiandco.com and we will start checking it ASAP.

      What if something is wrong with my order?

      If you have a problem with an order from this store, please get in touch with us directly at info@nalaiandco.com ASAP and we will help you!